Human + Machine, Updated and Expanded - Reimagining Work in the Age of AI

AI-including generative AI-is radically transforming business. Are you ready? Accenture technology leaders Paul Daugherty and Jim Wilson provide crucial insights and advice to help you meet the challenge.

Look around you. Artificial intelligence is no longer just a futuristic notion. It's here right now-in software that senses what we need, supply chains that "think" in real time, and now generative AI that is radically reshaping work and productivity. Twenty-first-century pioneer companies are already using AI to innovate and grow fast. The bottom line is this: Businesses that understand how to harness AI can surge ahead. Those that neglect it will fall behind. Which side are you on?

In this updated and expanded edition of Human + Machine-including a new chapter on gen AI-Accenture technology leaders Paul Daugherty and Jim Wilson show that the essence of the AI paradigm shift is the transformation of all business processes within an organization, whether related to breakthrough innovation, everyday customer service, or personal productivity habits. As humans and smart machines collaborate ever more closely, work processes become more fluid and adaptive, enabling companies to change them on the fly-or completely reimagine them.

Based on the authors' experience and research with fifteen hundred organizations, the book reveals how companies are using the new rules of AI to leap ahead on innovation and profitability and what you can do to achieve similar results. It describes six entirely new types of hybrid human + machine roles that every company must develop, and it includes a "leader's guide" with the five crucial principles required to become an AI-fueled business.

Human + Machine provides the missing and much-needed management playbook for success in the new age of AI.

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Praise for Human + Machine:

". . . the authors bring to life the realities of modern management. Readers gain a tactile sense of how technology changes business over time and why 'the robots are coming' is no scarier an observation than ever before." - the Wall Street Journal

"Daugherty and Wilson advance the conversation we need to have about the future of computer and human collaboration . . . . With grounded skill and enthusiasm, the authors have delivered a road map that welcomes us to a productive future." - Satya Nadella, CEO, Microsoft

"Human + Machine is a road map to the future. Read it if you're serious about understanding the impact of AI and how it's driving growth." - Marc Benioff, cofounder, Chairman, and CEO, Salesforce

"Human + Machine shows how jobs and tasks can be rethought and redesigned such that people and machines achieve more effective, efficient outcomes together. The book's practical and valuable examples bring the future t o life." - Doug McMillon, President and CEO, Walmart